Hi, I'm Victoria, Customer Success Manager at Cloud Sauce and my role is to make sure our clients keep getting excellent value from our products and services
All companies seek to grow. Profitable, sustainable organic growth—occurs most often when customers love doing business with a company and sing its praises to neighbours, friends and colleagues.
Most leaders want customers to be happy; the challenge is how to know what customers are feeling and how to establish accountability for the customer experience.
Conventional customer satisfaction surveys often don’t work for this purpose, because we often don't receive the quantity of responses we need, or the results are focussed more on specific service delivery and transactions they have made with us.
A number of years ago, an author named Fred Reichheld and a team, launched a research project to determine whether a different approach would be more successful, which yielded some exciting results:
Which makes this the most simple, yet most effective way, that every single business can measure customer loyalty and satisfaction that exists today.
Used all over the world by some of the most successful companies that ever existing i.e. Apple, Facebook, Salesforce and 100s of others
So here it is......
"on a scale of 1-10 (10 = high), how likely are you to recommend Company 'X' to a friend or colleague? "
Based on the score provided by each customer we can group our customers into three categories
Score 0-6 = Detractors
Score 7-8 = Passives
Score 9-10 = Promoters
which can range from a low of -100 (if every customer is a Detractor) to a high of 100 (if every customer is a Promoter)
Was a question we asked some of our customers & partners and here is what they said:
a fully managed service undertaking the NPS survey on behalf of your business
Extremely impressed with the 'NPS as a Service' - I was really pleased with the response rate of 60% and that half of the respondents added some really valuable feedback. I'd recommend this service to any business owner that values regular, measurable and actionable feedback but does not have the resources to do it themselves.
Never before has an opportunity to learn so much about your customer's loyalty and satisfaction been so achievable - this is a real chance to start another phase of profitable and sustainable growth for your business - so buy now and get your first results in around two weeks from now!
100% Satisfaction Guaranteed
Thanks for your interest in this product, I really appreciate your valuable time.
I've been working with various customer focussed technology solutions for several years now and I'm really excited about the value this product can deliver to businesses of all shapes and sizes.
If you have any questions or comments I'd be delighted to hear from you: firstname.lastname@example.org
100% Satisfaction Guaranteed
You are fully protected by our 100% Satisfaction-Guarantee. If you don't get actionable feedback after 2 scheduled questions, just let us know and we'll send you a prompt refund.
Absolutely not, we are fully compliant with the UK Data Protection Act and as such will not use the data for any other purpose than intended nor will we share with any third parties
No, you send us only the ones you want to be asked. We will prompt you 7 Days prior to the due date so that you have plenty of time to provide the list
No, generally people are more objective when the 'survey' is carried out by an independent third party
Yes, the technologies and process we use will provide you with this valuable information
Yes we will provide a text box under the question for this purpose
N.B. it costs approximately 7 times more to acquire a new customer than retain an existing one so don't miss out on this opportunity to save money, make money and increase your profits!